Privacy Policy

Version 1 – Updated on 13.06.2025
This Privacy Policy is part of the Terms & Conditions of SC HOWSEE SRL and applies to the processing of personal data collected through www.sapioconcierge.ro.

1. Who We Are

The data controller is SC HOWSEE SRL, headquartered in Sat Dudu (Com. Chiajna), Str. I.L. Caragiale, Nr. 72A, Bl. 1, Sc. A, Et. 6, Ap. 70, Ilfov, Romania, registered under no. J23/2604/2022, VAT no. 45990447.
Contact: hi@sapioconcierge.ro

2. What Data We Collect and Why

We collect and process only the personal data you choose to share with us, for example:

When you send us a message via the site: your email address and name.
When requesting access to the Sapio Circle or services: name, preferred contact method, company name, address, phone number, tax ID (for invoicing purposes).
If a refund is required, we may process your IBAN and company details to complete the transaction.
When submitting a contact or feedback form, we may collect a chosen display name and email for follow-up.
All data is processed strictly for the purpose of communication, service delivery, or compliance with legal obligations.

3. Cookies & Analytics

We use cookies and similar technologies to:

Ensure correct display and functionality of the site
Improve your browsing experience
Test and enhance features

These may collect aggregated data such as your IP address, browser type, session info, or device location. For full details and control options, please see our [Cookie Policy].

4. Use of Personal Data

Your data may be used for:

Communication regarding services
Contract fulfillment and invoicing
Service improvement and internal analytics
Responding to your requests
Legal compliance

5. Sharing of Personal Data

We may share your data with:

Trusted partners such as hosting providers (e.g., ClausWeb), invoicing software (e.g., Smart Bill)
State authorities, if legally required
Upon request, with you — or a third-party controller (for data portability)

All processing is done under GDPR-compliant agreements and data protection safeguards.

6. Your Rights

You have the right to:

Access, correct, or delete your data
Restrict or object to processing
Withdraw your consent at any time
Data portability (where applicable)
Lodge a complaint with the Romanian Data Protection Authority (ANSPDCP)

We aim to respond to all data-related requests within 30 days, with possible extensions (up to 2 months) depending on complexity.

7. Data Retention

We retain personal data only for as long as legally required (e.g., accounting, contracts), or until you request its deletion — unless required otherwise by law.

8. External Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We recommend reviewing their privacy policies separately.

9. Data Security

We take the protection of your personal data seriously and apply appropriate security measures to prevent unauthorized access, loss, or misuse.

10. Changes to This Policy

This policy may be updated periodically. All changes will be posted on the site. Continued use of the site after updates means you accept the new version. If not, you may choose to stop using the site or contact us regarding your preferences.

11. How to Contact Us

For any questions or requests, please write to:
hi@sapioconcierge.ro